Privacy Policy

Grass Ocean Trading (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information

b. Non-Personal Information:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the website
  • Referring website addresses

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill orders
  • To communicate with you regarding your purchases, inquiries, or support requests
  • To improve our website and services
  • To personalize your user experience
  • To comply with legal obligations
  • For marketing purposes, including sending promotional emails and newsletters (with your consent)

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping partners, and IT support.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, improve site functionality, and deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal or contractual restrictions.
  • Objection: Object to the processing of your personal data for direct marketing purposes.
  • Data Portability: Request a copy of your data in a portable format.

To exercise your rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Grass Ocean Trading (SR)
Address: Sheikh Zayed Road, Al Qouz First
Phone: +974 7742 8800
Email: grassoceantradingsr@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.